Strengthen the Customer Experience. Recover More Revenue.
Promise’s cutting-edge platform combines proactive outreach, world-class customer service, and flexible, affordable payment plans. Help customers stay on track while reducing delinquencies, improving payment consistency, and boosting revenue recovery.
Trusted by the most ambitious teams serving the public




















End-to-end support
Proactive Outreach
We use AI to help find the people you serve and then educate to pull them in
Convenience
Our software keeps comprehensive audit trails and sophisticated fraud detection to prevent waste and abuse
Flexibility
Advanced technologies make it simpler than ever for users to verify their income and identity, and enable quick and accurate eligibility determinations
Service
Our platform makes self-service easy for most users, freeing up more resources for people who need an extra hand
Seamless Integration. Powerful Outcomes.
From the first steps of program design to the last steps of providing audit-ready documentation, Promise powers world-class relief and repayment programs that increase participation and completion rates.
Average time to stand up a new Promise relief or repayment program.
Increase in applications from inclusive outreach to drive ongoing engagement and customer satisfaction.
The vast majority of program applicants use our mobile-first, self-serve portal.
Centralized application and document processing, powered by AI, speeds the eligibility determination process by as much as 4x
How utilities benefit from Promise.
Improve Efficiency
Reduce Fraud and Errors
Deliver Proven Results
Real Stories. Real Results.
Discover how our solutions have delivered measurable success in real-world applications. Explore our detailed case studies.
What our partners are saying...
We’re here to help.
Our team includes security professionals who cut their teeth in support of national security and defense projects. Safeguarding sensitive information and ensuring the highest level of protection for your data is always mission critical.