The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe and Palantir, as well as accomplished government leaders.
Our headquarters are in Oakland, CA, but we now have employees across the country.
The FP&A Analyst will partner closely with the CFO to facilitate the scalability of the business by playing a core role in financial reporting; financial systems management; budgeting and planning; working capital and cash flow management. This position pays between $90,000.00 per year and $150,000.00 per year. Final offer amounts depend on multiple factors, including candidate skills, experience, geographic location, and compensation/equity mix.
We’re looking for an Operations Analyst who can improve our internal operations in all corners of the business. You’ll identify opportunities, design new processes or products, create tools, roll them out, and monitor how they do. You’ll have exposure to our whole team, including senior leadership, and own work end-to-end. Most importantly, your work will have a real impact on our customers’ lives by making our services more accessible. The compensation range for this position is from $62,000 - $107,000. Final offer amounts depend on multiple factors, including candidate skills, experience, geographic location, and compensation/equity mix.
We’re looking for an experienced Manager of Client Success (MCS) to join our growing team. The primary responsibility of the MCS will be to oversee operations of our main call center serving our utility and criminal justice customers. This will include everything from hiring and training to building runbooks to holding the team accountable to SLAs and KPIs. This is a demanding, rewarding role that will appeal to candidates who are high-energy and motivated. The MCS will manage a team of 5-10 Client Success Associates. This role reports to the General Manager of Utilities. The compensation range for this position is from $86,000 - $130,000. Final offer amounts depend on multiple factors, including candidate skills, experience, geographic location, and compensation/equity mix.
We’re looking for an experienced, sales-oriented Client Success Lead (CSL) to help manage our growing call center. The CSL’s primary responsibility will be to serve as “air traffic control” for the team, handling everything from training to escalations to managing schedule changes. Your secondary responsibility will be to jump in and help the team handle client inquiries via phone or email. The CSL must enjoy working within a small, entrepreneurial environment that is mission- and results-driven and different each day. The role will appeal to candidates who are high-energy and motivated. The compensation range for this position is from $66,000 - $98,000. Final offer amounts depend on multiple factors, including candidate skills, experience, geographic location, and compensation/equity mix.
We’re looking for Client Success Associates (CSAs) to join our growing team in Fairfield, CA. The CSA will handle inbound customer inquiries and proactive outreach in an effort to enroll new customers in Promise’s services. The CSA must enjoy working in person with a small, entrepreneurial environment that is mission- and results-driven. The role will appeal to candidates who are high-energy and motivated. The compensation range for this position is from $25.00/hr - $31.00/hr. Final offer amounts depend on multiple factors, including candidate skills, experience, geographic location, and compensation/equity mix.
Drop us a note. We are rapidly expanding and always looking for talented mission-driven individuals.
hello@promise-pay.com
