Promise helps reduce delinquencies and increase revenue while helping people pay off debt sooner and with fewer penalties. Our intuitive approach to relief distribution and payment solutions leads to increased enrollment and a 95%+ recovery rate on scheduled payments.Request demo
Participation in traditional government payment plans and affordability initiatives remains limited due to lack of awareness and accessibility. Promise uses sophisticated outreach tools to meet customers where they are and achieve record enrollment numbers.
Promise believes accessibility is one of the cornerstones of payment success. We allow users to pay online, over the phone or in person using a broad range of both traditional and alternative bill pay methods.
Promise allows customers to manage their payments and budget their bills in real time. From swapping their payment method to changing their payment schedule, customers can instantly update their preferences to make sure their payment success is uninterrupted.
Promise partners with all types of local governments and utilities to provide simple, secure payment and affordability solutions.
We help utilities collect revenue and reduce shutoffs by providing their customers with flexible payment options for water, wastewater, stormwater and electric bills.
We help local and state governments distribute aid more efficiently and increase resident participation in relief programs.
We help cities increase payments on uncollected parking citations and toll debt by offering accessible and flexible payment options to their customers.
During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.
Promise has been great to work with.
The data analytics the program produces has been invaluable in helping us develop case plans for individuals so we can have the greatest chances of successful outcomes.
It was just easy. No hassle and no outrageous fees. I got a reminder each month before my payment was due.
If I had any questions, the PromisePay team was always there to support me.
Instead of spending hours chasing down clients, PromisePay has allowed us to automate the labor intensive process of dunning.
I felt a big relief knowing I could pay my tickets off over time. I am a working mom and often have to choose which bills to prioritize.
PromisePay allowed me to get my car registered and still keep food on the table. It was a true lifesaver.
Promise brings new innovative ideas supported by data.
I was just so happy to find a program that actually cares about people. The PromisePay team was great to work with.
This organization is a miracle. Seriously.