Powerful Technology for Efficient Government

Promise streamlines government payments and benefits with secure technology, simplifying income verification and enabling flexible payment plans to improve revenue collection and accessibility.

Promise transforms how government agencies manage payments and benefits distribution, using advanced technology to streamline income verification and enable flexible payment plans. Our platform helps agencies increase revenue collection while making essential government services more accessible to communities through secure, automated solutions.

Government

Utilities

Promise works with Utilities, U.S. Government Agencies & Enterprises

Our Products.

Promise builds intuitive, fast, and powerful tools that simplify processes, enhance security, and reduce waste— empowering agencies to drive progress with smarter technology. Discover how our products transform essential services into seamless, effective programs.

Streamline relief programs with advanced, data-driven tools. Automate eligibility, simplify applications, and enhance outreach for wide distribution. Scalable and compliant, it ensures efficient, transparent, and impactful delivery.

Recover more revenue with data-driven payment plans and proactive outreach. Flexible, interest-free options reduce missed payments and improve consistency. Drive better results while delivering excellent customer experience.

Streamline income verification with a secure solution that uses expanded data sources to improve accuracy, reduce costs, and quickly connect people to the support they need.

Maximize Impact. Simplify Delivery.

Promise offers secure and scalable solutions for relief distribution and payment programs. Our platform automates processes, minimizes waste, and ensures resources are used efficiently—empowering organizations to boost enrollments and expedite disbursements.

Low effort. High impact.

We not only promise better outcomes. We also make it easier, cheaper, and safer to run your program from start to finish.

Easy implementation

It takes just eight weeks to stand up a new Promise program on average, oftentimes less.

Low overhead

Our AI-powered service agents can handle outreach and support tickets for your programs, so your team doesn’t have to.

Secure execution

Machine learning finds and prevents waste, fraud, and abuse by bad actors. And all Promise products contain comprehensive audit trails.

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Seamless Integration. Powerful Outcomes.

From the first steps of program design to the last steps of providing audit-ready documentation, Promise powers world-class relief and repayment programs that increase participation and completion rates.

Implementation

8 weeks

Average time to stand up a new Promise relief or repayment program.

Outreach

Increase in applications from inclusive outreach to drive ongoing engagement and customer satisfaction.

Self-Service

90%

The vast majority of program applicants use our mobile-first, self-serve portal.

Speed

Centralized application and document processing, powered by AI, speeds the eligibility determination process by as much as 4x

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Real Stories. Real Results.

Discover how our solutions have delivered measurable success in real-world applications. Explore our detailed case studies.

Case Study

Through its partnership with Promise, Washington provided fast, broad energy relief to low- and moderate-income households statewide. The program reached 690,000 households in just 100 days, distributing $150 million in energy credits.

Products

690,000+

Households received relief

$150M

Distributed in 100 days

90%

Of credits went to low-income households

Case Study

Over 15 months, Promise payment plans helped WSSC Water recover $28 million in payments and support over 40,000 customers in reducing their water debt. With $48 million in enrolled balances, the program has empowered customers to stay current on bills and avoid disruptions.

Products

40,000+

Accounts enrolled in payment plans

$48

Million in water debt managed

90%

On-time payment success rate (up from 40-50%)

Case Study

The City of Richmond Department of Public Utilities (DPU) faced a significant increase in accounts receivable during the pandemic.

Through partnerships with PromisePay, DPU successfully distributed federal relief funds and implemented effective payment plans, reducing the outstanding balance by over $20mm and achieving a 93% compliance rate among enrolled customers.

Products

11,000

Customers enrolled with a compliance factor of 93%.

$7M

Relief distributed within the first 30 days of program launch.

$20M

Reduction in outstanding balances.

Case Study

Promise payment plans have helped Louisville Water recover more than $10mm in payments and distribute more than $11M in relief.  

In total, Louisville Water has recovered more than $20M at a cost of less than 1% that amount.

Products

17,000+

Accounts enrolled in payment plans.

21,000+

People who were able to keep their water on.

93%

Repayment rate (raised from 20% before working with Promise).

Security First.

Our team includes security professionals who cut their teeth in support of national security and defense projects. Safeguarding sensitive information and ensuring the highest level of protection for your data is always mission critical.