PromisePay logo

Bringing flexibility to government and utility payments.

Promise helps reduce delinquencies and increase revenue while helping people pay off debt sooner and with fewer penalties. Our intuitive approach to relief distribution and payment solutions leads to increased enrollment and a 95%+ recovery rate on scheduled payments.

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Key features

Targeted Outreach

Participation in traditional government payment plans and affordability initiatives remains limited due to lack of awareness and accessibility. Promise uses sophisticated outreach tools to meet customers where they are and achieve record enrollment numbers.

Convenient Payment Types

Promise believes accessibility is one of the cornerstones of payment success. We allow users to pay online, over the phone or in person using a broad range of both traditional and alternative bill pay methods.

icon: Credit or Debit cardicon: ACH paymentsicon: Apple Payicon: Google Payicon: More payment methods

Flexible Account Management

Promise allows customers to manage their payments and budget their bills in real time. From swapping their payment method to changing their payment schedule, customers can instantly update their preferences to make sure their payment success is uninterrupted.

Industries We Serve

Promise partners with all types of local governments and utilities to provide simple, secure payment and affordability solutions.

PromisePay for Utilities

We help utilities collect revenue and reduce shutoffs by providing their customers with flexible payment options for water, wastewater, stormwater and electric bills.

PromisePay for
Relief Programs

We help local and state governments distribute aid more efficiently and increase resident participation in relief programs.

PromisePay for Transportation

We help cities increase payments on uncollected parking citations and toll debt by offering accessible and flexible payment options to their customers.

During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.

Tony Parrott
CEO at Louisville and Jefferson County Metropolitan Sewer District

Promise has been great to work with.

The data analytics the program produces has been invaluable in helping us develop case plans for individuals so we can have the greatest chances of successful outcomes.

Sgt. Chad Violet
Community Supervision Unit
 Cass County Sheriff’s Office

It was just easy. No hassle and no outrageous fees. I got a reminder each month before my payment was due.

If I had any questions, the PromisePay team was always there to support me.

Rebeccah Turner-Blair
PromisePay client

Instead of spending hours chasing down clients, PromisePay has allowed us to automate the labor intensive process of dunning.

Samantha Klein
Director of Administration 
Marin County Probation Department

I felt a big relief knowing I could pay my tickets off over time. I am a working mom and often have to choose which bills to prioritize.

PromisePay allowed me to get my car registered and still keep food on the table. It was a true lifesaver.

Bria Wilson
PromisePay client

Promise brings new innovative ideas supported by data.

Chief Wendy Still
Alameda County Probation Department

I was just so happy to find a program that actually cares about people. The PromisePay team was great 
to work with.

Kendra James
PromisePay client

This organization is a miracle. Seriously.

Windy Brown
PromisePay client

Press & Case Studies

Promise streamlines low income water assistance program for the state of Virginia

Improving human dignity is an engine of scale

Payment Tech Startup Promise Tackles Utility Billing

Promise’s flexible payment platform for government debts grows fast, raises $25M to keep growing

Promise among the world's 10 most innovative personal finance companies of 2022

History in the Making: Promise's Phaedra Ellis-Lamkins and Diana Frappier among the Top-Funded Female Entrepreneurs in 2022

Promise named one of 2022 YC Top Companies


'I want better for other people,' says Promise's Phaedra Ellis-Lamkins


How Phaedra Ellis-Lamkins, CEO Of Promise, Has Leveraged Partnerships To Spare Millions Of Americans From Debt

Modern, Effective, and Compassionate Billing: How Louisville Made an Overdue Upgrade to Assistance Programs and Improved the Utility- Customer Relationship