We increase revenue for government and utilities by making it easier for people to pay their bills.
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PromisePay for Utilities

Promise increases revenue for utilities by helping their customers tackle existing debt and avoid service interruptions. We offer flexible payment plans, simple relief distribution, and easy online account lookup to help struggling customers get back on track. Our sophisticated marketing and outreach tools make it easy for customers to enroll and stay current, and we offer a broad range of traditional and alternative payment methods.

Our Relief Portal allows for the rapid distribution of financial assistance funds from any source, including the Low-Income Household Water Assistance Program (LIHWAP) or CARES Act funding. Promise provides an easy, mobile-friendly experience for customers to determine eligibility that can be instantly applied to their balance.

  • Seamless integration with existing customer information systems
  • Flexible options for paying current and past due balances and avoiding disconnections and late fees
  • Streamlined relief distribution that can be immediately applied to a customer’s balance

PromisePay for Criminal Justice

Promise works within the criminal justice system, including with courts, prosecutors, sheriffs, and parole and probation departments, to provide better payment experiences to their clients. Our products drive higher rates of compliance and repayment and reduce the cost of collection and service for the departmental administrators and staff.

  • Simple data exchange with the case management system so the client can find his or her fines and fees easily online
  • Variety of payment options to meet the needs of everyone
  • End-to-end online experience that is easy to use

During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.

Tony Parrott
CEO at Louisville and Jefferson County Metropolitan Sewer District

Promise has been great to work with.

The data analytics the program produces has been invaluable in helping us develop case plans for individuals so we can have the greatest chances of successful outcomes.

Sgt. Chad Violet
Community Supervision Unit
 Cass County Sheriff’s Office

It was just easy. No hassle and no outrageous fees. I got a reminder each month before my payment was due.

If I had any questions, the PromisePay team was always there to support me.

Rebeccah Turner-Blair
PromisePay client


Instead of spending hours chasing down clients, PromisePay has allowed us to automate the labor intensive process of dunning.

Samantha Klein
Director of Administration 
Marin County Probation Department

I felt a big relief knowing I could pay my tickets off over time. I am a working mom and often have to choose which bills to prioritize.

PromisePay allowed me to get my car registered and still keep food on the table. It was a true lifesaver.

Bria Wilson
PromisePay client




Promise brings new innovative ideas supported by data.

Chief Wendy Still
Alameda County Probation Department




I was just so happy to find a program that actually cares about people. The PromisePay team was great 
to work with.

Kendra James
PromisePay client



This organization is a miracle. Seriously.

Windy Brown
PromisePay client