Promise increases revenue for utilities by helping their customers tackle existing debt and avoid service interruptions. We offer flexible payment plans, simple relief distribution, and easy online account lookup to help struggling customers get back on track. Our sophisticated marketing and outreach tools make it easy for customers to enroll and stay current, and we offer a broad range of traditional and alternative payment methods.
Our Relief Portal allows for the rapid distribution of financial assistance funds from any source, including the Low-Income Household Water Assistance Program (LIHWAP) or CARES Act funding. Promise provides an easy, mobile-friendly experience for customers to determine eligibility that can be instantly applied to their balance.
Promise works within the criminal justice system, including with courts, prosecutors, sheriffs, and parole and probation departments, to provide better payment experiences to their clients. Our products drive higher rates of compliance and repayment and reduce the cost of collection and service for the departmental administrators and staff.
Promise helps cities increase payments on uncollected parking citations and toll debt by offering accessible and flexible payment options to their customers. We offer payment plans and easy online account lookup to reduce negative economic outcomes on motorists and help struggling customers avoid registration suspension and vehicle impoundment.
PromisePay plans give users the ability to sign up for a customized plan, pay with a variety of methods, easily adjust their plan, and receive automated reminders and receipts. Our sophisticated marketing and outreach tools make it easy to sign-up and stay current, and we offer a broad range of traditional and alternative payment methods.
During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.
Promise has been great to work with.
The data analytics the program produces has been invaluable in helping us develop case plans for individuals so we can have the greatest chances of successful outcomes.
It was just easy. No hassle and no outrageous fees. I got a reminder each month before my payment was due.
If I had any questions, the PromisePay team was always there to support me.
Instead of spending hours chasing down clients, PromisePay has allowed us to automate the labor intensive process of dunning.
I felt a big relief knowing I could pay my tickets off over time. I am a working mom and often have to choose which bills to prioritize.
PromisePay allowed me to get my car registered and still keep food on the table. It was a true lifesaver.
Promise brings new innovative ideas supported by data.
I was just so happy to find a program that actually cares about people. The PromisePay team was great to work with.
This organization is a miracle. Seriously.